Our Flat Rate Shipping is Simple!

Territories, Newfoundland and Labrador

$24.95 Flat Rate Shipping  –  ZONE 2

SHIPPING POLICY

Processing Time
Orders are typically processed and prepared within 1-2 business days of purchase. Orders placed on weekends or statutory holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

Carriers
Orders are shipped via Canada Post and/or Purolator, depending on destination and package size. A tracking number will be provided for all shipments where available.

Estimated Delivery Times
Delivery times vary by destination. Please note that delivery estimates are provided by the carrier and are not guaranteed. Delays due to weather, high shipping volumes, customs, or other circumstances beyond our control may occur.

Address Accuracy
It is the customer’s responsibility to ensure that the shipping address provided at checkout is complete and accurate. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information submitted by the customer.

Order Tracking
Once your order ships, you will receive a tracking number via email so you can monitor its progress. Please allow up to 24 hours after shipment for tracking information to update.

RESHIPPING POLICY

If an order is returned to us by the postal carrier — whether because it sat unclaimed at a local post office and was returned to us after the holding period expired, or because of an issue with the delivery address provided at checkout — a postage and handling recovery fee applies to cover the cost of reshipment:

• Zone 1 reshipping fee: $21.95
• Zone 2 reshipping fee: $24.95

If your order is returned to us, you will need to place a new order for the applicable reshipping fee and enter your corrected or updated shipping address in the Additional Information box on the Billing Information page at checkout. Orders cannot be reshipped without a valid updated address entered in this field.

Order Cancellations
Orders may be cancelled and refunded only in the following circumstances:

• The order was placed as a duplicate (e.g., submitted more than once in error), or
• The cancellation request is made immediately after the order is placed, before it has entered processing.

Once an order has been processed or shipped, it can no longer be cancelled or refunded.

All Sales Are Final
Aside from the cancellation circumstances noted above, we do not accept returns on orders. Please review your order carefully before completing your purchase. If your order arrives damaged or defective, please contact us at contact-us so we can assist you.

We appreciate your understanding and continued support during this time. Thank you for being a valued part of our community.

The CanadaToolParts.ca Team